Gaming should always be fun. ctract is committed to making sure every Filipino player on our platform has the tools, information, and support they need to keep their play healthy, balanced, and within their means. This page covers everything you need to know about playing responsibly.
At ctract, responsible gaming is not just a policy — it is a core part of how we operate our platform for Filipino players every single day. We believe that entertainment should never come at the cost of your financial wellbeing, your relationships, or your mental health. Our platform is designed with built-in tools that give you full control over how much time and money you spend, so you can always keep your gaming experience positive and within your personal limits. We take our obligations seriously under Philippine regulations, and we actively work to prevent underage access, problem gambling, and any form of compulsive play on our platform. If you ever feel that your gaming habits are becoming difficult to manage, we encourage you to use the tools available on your account or to reach out to our support team directly at [email protected] — we are here to help, not to judge.
Gaming on ctract is strictly for players aged 18 and above. If you are under 18, you are not permitted to register or play on this platform. Parents and guardians are encouraged to use parental control software to prevent underage access to online gaming sites.
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once your limit is reached, no further deposits will be accepted until the period resets. This is one of the most effective ways to keep your spending in check and avoid chasing losses.
You can set a maximum session duration so the platform will remind you — or automatically log you out — when your chosen time is up. Taking regular breaks is a healthy habit that keeps gaming fun rather than compulsive, and our session tools make it easy to stay disciplined.
If you feel you need a short break from gaming, you can activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time your account will be temporarily suspended and you will not be able to log in or place any bets. The cooling-off period cannot be reversed once activated.
For players who need a longer break, self-exclusion allows you to close your account for a minimum of six months or permanently. During a self-exclusion period, you will not receive any promotional communications from ctract, and your account cannot be reopened until the exclusion period has fully expired.
Problem gambling can affect anyone, regardless of age, income, or background. Recognising the early warning signs is the first and most important step toward getting help. If you notice any of the following patterns in your own behaviour or in someone you care about, it may be time to take a step back and seek support.
Spending more money on gaming than you originally planned, or borrowing money to fund your play.
Feeling restless, irritable, or anxious when you are not able to play, or when you try to cut down.
Chasing losses — continuing to play in an attempt to win back money you have already lost.
Neglecting work, school, family responsibilities, or personal relationships because of time spent gaming.
Hiding your gaming activity from family members or lying about how much time or money you spend.
Using gaming as a way to escape from stress, depression, anxiety, or other personal problems.
If you recognise any of these signs, please do not hesitate to contact our support team at [email protected] or use the self-exclusion and cooling-off tools available in your account. You can also visit our FAQ page for more guidance on how to use our responsible gaming features. Remember — reaching out is a sign of strength, not weakness, and help is always available to Filipino players who need it.
Quick answers for Filipino players who want to stay informed and in control.
Our support team is available to assist any Filipino player who needs guidance on responsible gaming tools, account limits, or self-exclusion. You can also check our FAQ for quick answers, or log in to manage your account settings directly.