Your privacy matters to us. This page explains exactly what personal information ctract collects from players in the Philippines, how we use it, who we share it with, and what rights you have over your own data. Reading this takes less than five minutes and gives you full clarity on how your information is protected.
This Privacy Policy applies to all players who register and use the ctract platform in the Philippines. By creating an account, you agree to the collection and use of your information as described below. We do not sell your personal data to any third party, and we only collect what is necessary to operate the platform safely and fairly.
When you register on ctract, we collect personal information that is necessary to verify your identity and operate your account. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history when you use our Deposit or Withdrawal services. During your use of the platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us detect fraud, prevent unauthorised access, and improve the overall performance of the platform. We may also collect information you voluntarily provide when you contact our support team, such as the content of your messages and any attachments you send. All information collected is stored securely and accessed only by authorised personnel with a legitimate operational need.
The personal information we collect is used primarily to create and manage your ctract account, process your deposits and withdrawals, and verify your identity in line with our legal obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Your transaction history and gameplay data are used internally to detect suspicious activity, prevent money laundering, and ensure compliance with applicable Philippine regulations. Technical data such as IP addresses and device identifiers are used to protect the security of your account and to investigate any reported incidents of unauthorised access. We may use aggregated, anonymised data for internal analytics and platform improvement purposes — this data cannot be used to identify you personally. We do not use your personal information to send unsolicited marketing communications without your prior consent, and you may withdraw that consent at any time by contacting our support team.
ctract does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted third-party payment processors who facilitate your deposits and withdrawals — these providers are contractually required to handle your data securely and only for the purpose of processing your transactions. In certain circumstances, we may be required by Philippine law or a valid court order to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies. We may also share data with our technology and infrastructure partners who help us operate the platform, but only to the extent necessary and under strict data processing agreements. If ctract undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change. In all cases, we take reasonable steps to ensure that any party receiving your data is bound by appropriate confidentiality and data protection obligations.
We retain your personal information for as long as your ctract account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Financial transaction records are typically retained for a minimum of five years following the date of the transaction, as required by applicable anti-money laundering regulations. If you request the closure of your account, we will deactivate it promptly, but we may retain certain records for the period required by law before permanently deleting them. Technical logs and security records may be retained for shorter periods, generally between six and twelve months, unless they are required in connection with an ongoing investigation or legal proceeding. Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked to you. You may contact our support team at any time to enquire about the specific retention period applicable to your account data.
As a player based in the Philippines, you have the right to request access to the personal information that ctract holds about you at any time. You also have the right to request correction of any inaccurate or incomplete data we hold, and we will action such requests promptly upon verification of your identity. If you believe that your personal data has been processed unlawfully or that we no longer have a legitimate reason to hold it, you may request its deletion, subject to our legal retention obligations. You have the right to object to certain types of data processing, including the use of your data for profiling or analytics purposes, and we will honour such objections where legally required to do so. If you wish to exercise any of these rights, please contact our support team directly — we aim to respond to all data rights requests within 30 days. Please note that some requests may be subject to identity verification before we can action them, to protect the security of your account.
ctract uses cookies and similar tracking technologies to operate the platform, remember your session preferences, and improve your experience as a player. Essential cookies are required for the platform to function correctly and cannot be disabled — these include session authentication cookies and security tokens. We may also use analytics cookies to understand how players navigate the platform, which pages are most visited, and where technical issues occur, so that we can continuously improve our service. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use third-party advertising cookies or share your browsing behaviour with advertising networks. Our use of cookies is limited to what is necessary for platform operation, security, and internal performance analysis.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or disclosure. All data transmitted between your device and the ctract platform is encrypted using industry-standard protocols, and our servers are protected by firewalls and intrusion detection systems. Access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis, and all staff with access to player data are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform and the data it holds. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities as required by law, without undue delay. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your login credentials confidential.
ctract reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform features. When we make material changes, we will post the updated policy on this page with a revised effective date, and we may notify you directly via email or an in-platform notification. Your continued use of the ctract platform following any update to this policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how we handle your personal data. If you have any questions or concerns about this Privacy Policy or the way we handle your information, please contact our support team at [email protected]. For further information about your rights under Philippine data protection law, you may also refer to the guidance published by the National Privacy Commission of the Philippines.
Common questions from Filipino players about how ctract handles personal data.
If you have any concerns about how ctract handles your personal data, our support team is ready to help. You can also visit our FAQ page for quick answers, or head straight to your account to review your settings and activity.